FAQ
Questions customers ask before ordering
Everything you need to know about custom pet artwork, approvals, gifting, and fulfillment.
How does the process work?
Upload your pet photo, choose your style and product, and complete your details. We craft a custom mockup and send it within 48 hours for approval.
When do I pay?
You do not pay today. We send an invoice after you approve the mockup, so you only move forward when you love the artwork.
What makes a great photo?
Use a clear, well-lit image at eye level. Natural light works best, and the full face and ears should remain visible.
Can I request edits?
Yes. Unlimited free revisions are included during the mockup stage so the final art feels exactly right.
What products can I order with my portrait?
You can choose a digital download, canvas print, framed print, poster, or personalized gift such as a mug, tote bag, phone case, pillow, or t-shirt.
Are pet memorial portraits available?
Yes. Many customers order memorial portraits using a favorite photo and choose a digital download, framed print, canvas, or pillow format.
Do you offer gifts for dog and cat owners?
Yes. Our catalog is designed for dog owners, cat owners, pet parents, and gift buyers who want custom artwork instead of generic pet merchandise.
Still have a question? Contact the team.